Shipping & Returns

Shipping:

We offer free shipping for qualified Canadian orders over $75.00 (after any discount and before applicable taxes). Some conditions may apply.

Processing Times

Orders received between Monday and Friday are usually processed within two business days. Orders may not be processed on statutory holidays or weekends.

No On-Time Guarantee

We have no control over shipping carriers, their operations, or events that may effect delivery schedules. In addition, our supplier information may be incorrect and stock levels may not be accurate. We do our best to notify customers as soon as we find out shipping dates may change.

No Liability for Customer Data Entry Errors or Absence

We are not responsible for any errors you make in order’s content, delivery address, or if you are not available to receive the order. Please review your order and contact us immediately.

Shipment Tracking

Order tracking numbers are automatically sent out when our courier picks up your parcel for shipping.

Please check your junk email if you received an email from us saying your order is complete, yet you have not received tracking codes within 24 hours.

Returns:

We work hard to keep our customers satisfied. If you are unhappy with your purchase, please continue below:

  • Contact us via e-mail (onlinesales@directworkwear.com) or our main store number (780) 988-2967 or Toll-Free: 1-800-661-9647. E-mail is fastest and we will reply by telephone and/or e-mail, which ever you prefer.
  • No exchange or re-stocking charges will be applied to your account.
  • If we are at fault we will refund your full purchase plus the shipping cost.
  • If you are dissatisfied with the product we must be advised within 14 calendar days and the item must be returned unused and unworn for full refund.
  • All items must be properly packaged for shipping.
  • We will not accept any COD returns or exchanges.
  • Your account will be credited within five (5) business days upon receiving your returned item.
  • Exchanges will be processed within 48 hours, (except holidays and weekends) or if item is not currently available you will be advised with either a phone call or by e-mail.

Thanks,

DWW Team