Shipping & Returns

Shipping:

We offer free shipping for qualified Canadian orders over $75.00 (after any discount and before applicable taxes). Some conditions may apply.

*Additional charges may apply for shipping to the Nothwest Territories, Yukon, and Nunavut*

Processing Times


Unless there are exceptional circumstances, we make every effort to fulfill all orders received between Monday and Friday within two business days. Orders are not processed or shipped on statutory holidays or weekends.

No On-Time Guarantee


Delivery dates may vary due to carrier shipping practices, delivery location, and the items ordered. We have no control over shipping carriers, their operations, or events that may affect delivery schedules. In addition, our supplier information may be incorrect and stock levels may not be accurate. We do our best to notify customers as soon as we find out shipping dates may change.

No Liability for Customer Data Entry Errors or Absence

Please carefully review your order details. We will not be liable to you for any loss you or any third party suffers for a delay or failure to process your order or deliver products due to inaccurate or incomplete details being provided in an order. Please ensure that someone will be available to receive the delivery at your specified shipping address.

Shipment Tracking

Order tracking numbers are automatically sent out when our courier picks up your parcel for shipping.

Please check your junk email if you received an email from us saying your order is complete, yet you have not received tracking codes within 24 hours.

Returns:

We work hard to keep our customers satisfied. If you are unhappy with your purchase, please continue below:

  • Contact us via e-mail (onlinesales@directworkwear.com) or our main store number (780) 988-2967 or Toll-Free: 1-800-661-9647. E-mail is usually fastest and we will reply by telephone and/or e-mail, which ever you prefer.
  • If we are at fault we will refund your full purchase plus the return shipping cost.
  • If you are dissatisfied with the product we must be advised within 14 calendar days and the item must be returned unused and unworn for full refund.
  • All items must be properly packaged for shipping.
  • We will not accept any COD returns or exchanges.
  • Your account will be credited within five (5) business days upon receiving your returned item.
  • Exchanges will be processed within 48 hours, (except holidays and weekends) or if item is not currently available you will be advised with either a phone call or by e-mail.

Thanks,

DWW Team