Shipping and Returns
We work hard to keep our customers satisfied. I you are unhappy with your purchase, please continue below:
- Contact us via e-mail (firstname.lastname@example.org) or our main store number (780) 988-2967 or Toll-Free: 1-800-661-9647. E-mail is fastest and we will reply by telephone and/or e-mail, which ever you prefer.
- No exchange or re-stocking charges will be applied to your account.
- If we are at fault we will refund your full purchase plus the shipping cost.
- If you are dissatisfied with the product we must be advised within 14 calendar days and the item must be returned unused and unworn for full refund.
- All items must be properly packaged for shipping.
- We will not accept any COD returns or exchanges.
- Your account will be credited within five (5) business days upon receiving your returned item.
- Exchanges will be processed within 48 hours, (except holidays and weekends) or if item is not currently available you will be advised with either a phone call or by e-mail.