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Shipping and Returns

We work hard to keep our customers satisfied. I you are unhappy with your purchase, please continue below:

  • Contact us via e-mail (contact@directworkwear.com) or our main store number (780) 988-2967 or Toll-Free: 1-800-661-9647. E-mail is fastest and we will reply by telephone and/or e-mail, which ever you prefer.
  • No exchange or re-stocking charges will be applied to your account.
  • If we are at fault we will refund your full purchase plus the shipping cost.
  • If you are dissatisfied with the product we must be advised within 14 calendar days and the item must be returned unused and unworn for full refund.
  • All items must be properly packaged for shipping.
  • We will not accept any COD returns or exchanges.
  • Your account will be credited within five (5) business days upon receiving your returned item.
  • Exchanges will be processed within 48 hours, (except holidays and weekends) or if item is not currently available you will be advised with either a phone call or by e-mail.

Thanks,

DWW Team

Ninja ICE Thermal Knit HPT Coated Palm and Knuckle
Bought by someone from Burritts Rapids
about 3 hours ago
 
Ninja ICE Thermal Knit HPT Coated Palm and Knuckle
Bought by someone from Burritts Rapids
about 3 hours ago
 
Hi-Viz Traffic Coveralls
Bought by someone from Barrie
about 3 hours ago
 
black insulated bib overalls
Bought by someone from Chetwynd
about 5 hours ago
 
Bought by someone from Carstairs
about 7 hours ago